Refund policy

Return & Refund Policy

At Simply Inspired Life, your satisfaction is our priority. We hope you love every purchase, but if something isn't quite right, we're here to help.

Please read our Return & Refund Policy below for information on returns, exchanges, and refunds.

7-Day Return Policy

We accept returns within 7 days of receiving your order.

To be eligible for a return, your item must:

  • Be unused, unworn, and in its original condition.

  • Be returned in its original packaging whenever possible.

  • Include all original accessories and components.

  • Be accompanied by proof of purchase or your order number.

Items returned without prior approval may not be accepted.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned unless they are faulty or damaged:

  • Personal care and beauty products that have been opened or used.

  • Gift cards.

  • Clearance or final sale items.

  • Personalised or customised products.

  • Any item marked as non-returnable on the product page.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.

Please include:

  • Your order number.

  • A description of the issue.

  • Clear photos of the product.

  • Photos of the packaging (if applicable).

Once reviewed, we'll arrange a replacement, store credit, or full refund where appropriate.

How to Request a Return

To start a return:

  1. Contact our customer support team within 7 days of delivery.

  2. Provide your order number and the reason for your return.

  3. If your request is approved, we'll send you return instructions.

Please do not send products back without contacting us first, as this may delay or prevent your return from being processed.

Return Shipping

Unless your item is damaged, defective, or incorrect, customers are responsible for return shipping costs.

For your protection, we recommend using a tracked shipping service, as we cannot guarantee receipt of returned parcels without tracking.

Refunds

Once we receive and inspect your returned item, we'll notify you of the outcome.

If your return is approved, your refund will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.

Shipping charges are non-refundable unless the return is due to our error.

Exchanges

If you'd like to exchange an item for a different size, colour, or replacement, please contact us before returning your order.

We'll let you know whether an exchange is available and guide you through the process.

Order Changes & Cancellations

We process orders quickly to ensure fast dispatch.

If you need to change or cancel your order, please contact us as soon as possible. While we'll do our best to assist, we cannot guarantee changes once an order has entered processing or has been shipped.

Late or Missing Refunds

If you haven't received your refund yet:

  • Check your bank account again.

  • Contact your credit card or payment provider.

  • Contact your bank, as processing times can vary.

If you've completed these steps and still haven't received your refund, please contact our customer support team and we'll be happy to assist.

Contact Us

If you have any questions about our Return & Refund Policy or need help with a return, please contact our customer support team through our Contact Us page.

We're committed to making your shopping experience as smooth and enjoyable as possible.

Thank you for choosing Simply Inspired Life.