FAQ

How long does shipping take?

Orders are typically processed within 1–3 business days.

Delivery times vary depending on your location, but most orders arrive within 7–15 business days.

Once your order has been dispatched, you'll receive a shipping confirmation email with tracking information so you can follow your delivery.

Do you offer free shipping?

Yes! We offer Free Shipping on qualifying orders. Any minimum order value will be displayed during checkout and on our website promotions.

How can I track my order?

As soon as your order ships, we'll email you a tracking number and a link to track your package.

If you haven't received your tracking information within a few days of placing your order, please contact us and we'll be happy to assist.

Can I change or cancel my order?

We begin processing orders as quickly as possible.

If you need to make changes or cancel your order, please contact us as soon as you can. While we'll do our best to help, we can't guarantee changes once your order has entered processing.

What is your return policy?

We want you to love every purchase.

If you're not completely satisfied, you may request a return in accordance with our Return & Refund Policy. Items should be returned unused, in their original condition, and within the eligible return period.

Please visit our Returns & Refunds page for complete details.

What should I do if my item arrives damaged?

We're sorry to hear that.

If your order arrives damaged or defective, please contact us within 48 hours of delivery and include clear photos of the item and packaging. We'll work quickly to find the best solution.

My order is taking longer than expected. What should I do?

While most orders arrive within the estimated timeframe, occasional carrier delays can happen.

If your tracking hasn't updated for several days or your package appears delayed, please contact us and we'll gladly look into it for you.

Do you ship internationally?

Yes! We proudly ship to many countries around the world.

Shipping availability and delivery times may vary depending on your location.

Are your home décor products handmade?

Our collections feature thoughtfully curated products sourced from trusted suppliers. While some items may be handcrafted or feature natural materials, individual product descriptions will specify these details where applicable.

Will natural products vary in appearance?

Yes. Products made from natural materials such as wood, dried flowers, woven fibres, or stone may feature slight variations in colour, texture, shape, or grain. These natural differences make every piece beautifully unique.

How do I care for my home décor products?

Care instructions are provided on each product page whenever applicable.

Following the recommended care guidance will help your products stay beautiful for years to come.

Are your candles and home fragrances safe?

Always use candles according to the provided safety instructions.

For reed diffusers and other home fragrances, keep them away from children, pets, direct sunlight, and heat sources. Always place them on a stable surface to protect your furniture.

What payment methods do you accept?

We accept a range of secure payment methods, including major credit and debit cards, as well as other payment options available during checkout.

Is my payment information secure?

Absolutely.

Your payments are processed using trusted, secure payment providers with industry-standard encryption to help protect your personal information.

How can I contact customer support?

We're always happy to help.

If you have any questions before or after placing an order, please visit our Contact Us page or email our customer support team. We'll get back to you as quickly as possible.